Software maintenance portal & helpdesk

A typical example of how many organisations fail to utilise the capabilities of their newly implemented software is through the inefficient maintenance of a product. Though many internal teams start out with good intentions, they can lack the experience or technical knowledge to manage often complex issues or security procedures.

Increased advances in technology and software solutions have led to an increased need for progressive maintenance support that can adapt to changing market scenarios and protect against emerging threats. We offer a range of 24/7/365 support solutions that can be accessed as a standalone product or combined with our software maintenance portal. Each has been developed to offer maximum support for the implementation of modifications and updates following the successful delivery of a software product.

Our software maintenance portal has been specifically designed to provide in-house technical teams with a full view of their systems and applications, ensuring maximised functionality and bug-free software at all times. Our fully integrated solution offers real-time and feature-rich advice on updates and corrective measures that are supported by clearly defined workflows and escalation protocols. Should internal teams not be able to offer resolution on a software issue, our helpdesk will be on hand to offer proactive advice to support critical applications.

Our software maintenance portal and enhancements have been created to empower workforces to manage their software environment in-house and via a securely accessed system, leading to improved productivity and cost savings. Each portal deployment can be adapted to suit individual business needs and offers automated backups and advanced security scans, scheduled at times to suit business hours without disrupting daily operations.

In the unlikely event that an issue cannot be swiftly resolved, our consultants will deploy a fully qualified on-site engineer to rectify critical issues. Each completed job will result in full resolution and a workflow ticket that outlines the exact scope of labour will be documented.

Maintenance can be divided into four core subsets: corrective maintenance; adaptive maintenance; perfective maintenance and preventive maintenance. As part of our portal deployment process, we tailor a range of training sessions aimed at onboarding employees with the latest changes and how they impact roles and departments. Throughout teacher-led workshops, the core subsets of maintenance and management will be discussed at length to guarantee a full understanding and an increased confidence to address issues should they arise.